Blog Vault’s Knowledge Base: a comprehensive guide to an exceptional all-in-one tool

Vault’s Knowledge Base: a comprehensive guide to an exceptional all-in-one tool

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One major reason why many complex ERP software solutions fail is because they lack a comprehensive knowledge base. Without the necessary information and guide to fall back on, users could find it difficult to use any tool. The lack of a comprehensive knowledge base leads to many complex enterprise systems not being utilized to their maximum potential.

A good all-in-one business tool remains useful as long as it is easy to keep using it. This is not possible without a comprehensive knowledge base. A knowledge base is like Wikipedia as it has everything you need to know about the business tool as they give you the guidance to look up any information regarding the tool.

Vault understands the importance of user training and intuitive user interfaces for the quick adoption and efficient use of its features. That’s why we have a knowledge base that contains every detail that you need to know in order to use Vault’s functionalities to its maximum capabilities.

Vault’s knowledge base is a comprehensive guide featuring documentation and step-by-step tutorials on its features and functionalities. It is always up to date and provides a central source of information.

 

What is a knowledge base?

As the name would suggest, a knowledge base is a resource that has information related to a particular topic, tool, or technology. It is a much-needed resource that helps bring together information that would otherwise be spread across multiple resources such as email interactions, forum discussions, comment threads, blog posts, and more. A knowledge base is a central repository of information containing all the relevant documentation, articles, and more that help users find the specific information they need.

The content hosted on a knowledge base includes:

  • FAQs
  • Troubleshooting guide
  • Audio/Video/ text tutorials
  • User manuals
  • Runbooks
  • Company details, licensing information, etc.

It is often implemented in an online self-service library where users can easily search for and disseminate information regarding any topic, product, service, or utility with respect to the tool they use. Advanced knowledge bases allow users to easily organize a vast amount of information. They should also provide version control for every document and resource hosted in the knowledge base.

 

Benefits of a knowledge base

Once you start using a knowledge base, it becomes a ubiquitous part of your everyday operations. Besides the obvious advantage of reducing training times, a knowledge base also proves to be efficient in increasing your productivity levels. Here are some of the benefits of using a knowledge base:

  • Reduced turnaround times for executing any task with the tool
  • Optimized workflows and increased productivity
  • Consistency in business workflows and quality of service
  • Improved resolution rate for problems you face
  • Lower operational costs
  • Uniform and consistent information is made available to everyone in the organization. Consistency of information across different departments helps avoid information silos and the consequential errors
  • Can help develop a faster and more efficient customer service portal
  • Efficient onboarding and training of employees

 

Type of knowledge bases

Based on the type of information stored, knowledge bases can be classified as:

External knowledge base

An external knowledge base contains information that customers and clients can use. This includes:

  • User guides and manuals
  • FAQs
  • Company details
  • Customer service-oriented information and resources

Internal knowledge base

An internal knowledge base contains information that can be confidential to the company but is made accessible to employees. This includes:

  • Employee compensation details
  • Employment and workplace policies
  • Company vision and strategy
  • Performance metrics, business analytics reports, and data
  • Technical guides
  • FAQs
  • Employee training modules
  • Organizational hierarchy and structure
  • Various departments, teams, and the way they operate
  • Market research
  • Work guidelines, branding information
  • SOPs and protocols

 

Why does Vault have its own knowledge base

Vault provides its own knowledge base and is maintained to be an up-to-date and comprehensive guide on all of Vault’s features and technologies. This allows users to get first-hand and accurate information on everything related to Vault’s modules, which reduces the amount of time you have to wait for an issue to be resolved. Our aim is to improve customer satisfaction and ensure that our customers are well equipped with accurate information regarding our all-in-one business tool.

Read on: Why should you use an all-in-one business tool?

 

Why you should use Vault’s knowledge base

Fast problem solving

With easy access to Vault’s online knowledge base, you can search for information and get answers to all the frequently asked questions. This helps minimize the time it takes to communicate queries to a human service operator and thus helps users solve their problems faster.

It acts as a self-service resource that anyone can use to understand everything you need to know about the all-in-one business tool that is Vault.

Easy onboarding

Vault’s knowledge base allows users to get used to the tool quicker with ready-to-use and up-to-date documentation and user guides. This eases the process of onboarding and training as all the necessary information can be found in one place with easy search options.

Exploring features and functionalities

Vault presents an intuitive user interface and efficient organization of all its knowledge base resources. This helps you get a deep understanding of each of its features and functionalities with ease.

 

How to use Vault’s knowledge base

Using Vault’s knowledge base is as simple as it can get. Navigate to the online knowledge base and use the search bar to search for any topic you need information on. Alternatively, you can also explore the various categories under the knowledge base and go through the various articles grouped under each category to understand the particular feature better.

 

Let’s make it better together

The best thing about Vault’s knowledge base is that it’s a growing repository of information. We welcome any input and suggestions from our users so that we can keep it efficient and improve its user-friendliness. Be sure to contact us and give your valuable suggestions, feedback, and queries that can help us further optimize the knowledge base.

 

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